Return Policy

Last updated [9/1/2021]

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy. This template was created using Termly’s return policy generator.

Returns
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, [please email customer service at _prder@seiwamarket.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

[Company Name]
[Attn: Returns]
[RMA #]
[Street Address]
[City, State, ZIP]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.]

Refunds
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 30 days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]

Exceptions
[The following items cannot be returned [or exchanged]:]
Gift cards
- Some health and personal care items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions
If you have any questions concerning our return policy, please contact us at:

310-999-2105

[customer service email]
order@seiwamarket.com